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An onboarding module for new employees at FTI
An onboarding module for new employees at FTI
Client: Frontier Technologies Inc. contracted to US Navy
Methods:
ADDIE
User interviews
User testing
Tools: Adobe Captivate
Analyze
Analyze
I was on a small team of instructional design contractors at the naval base, and the onboarding process was informal and inefficient. Since my boss spent a lot of time onboarding new employees one at a time, I offered to create an online onboarding course to alleviate this burden. I interviewed existing employees, “What was your first day on the job like?” “What was confusing?” “What do you wish someone had explained to you?” The common themes I heard were: a) getting lost on premises, b) difficulty navigating naval acronyms and hierarchy as civilian contractors.
Design
Design
Theory
Theory
As a new contractor at the naval base, I was perpetually confused about naval hierarchy. It was so important for daily work life - it determined how I should address someone, for whom I should stand up upon entry, even how I should sign off an email. The quick checks for understanding in the module are an authentic assessment that "replicate or simulate the contexts in which adults are 'tested' in the workplace" (Wiggins, 1998). Based on looking at someone's uniform, the learner must ascertain a military personnel's rank.
Wiggins, Grant. (1998). Educative assessment: designing assessments to inform and improve student performance. San Francisco: Jossey-Bass, pp. 21 – 42.
Evaluate
Evaluate
After I designed and developed the module in Adobe Captivate, I asked colleagues to test it out. These are my notes during user testing.
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