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A course that empowers managers to train employees more effectively
A course that empowers managers to train employees more effectively
Client: Guardian Adventures
Methods:
Design thinking
ADDIE
Tools:
Articulate Rise for course authoring
Synthesia for AI voiceover in videos
OBS Studio for video production
iMovie for video editing
Analyze
Analyze
The client wanted to target this course to managers, supervisors and trainers within the amusement park industry (eg. theme parks, zoos, cruises). Since I lacked familiarity with the industry, I set out to find: What type of people work in this industry? What is the typical training structure for employees? My research included the conventional - personal interviews and academic research papers - and the unconventional - scouring Reddit forums and Youtube videos.
Design
Design
Theory
Theory
This course heavily depends on case-based reasoning, where "a reasoner remembers a previous situation similar to the current one and uses that to solve the new problem" (Kolodner, 1992). There are five cases presented: training a roller coaster greeter, training an HR specialist on how to use the task and calendar functions, training a performer on how to be Mickey, training a restaurant employee on how to deal with unhappy customers, and my personal experience as a pressure safety engineer.
Planning using backwards design
Planning using backwards design
Script for video
Script for video
Evaluate and Iterate
Evaluate and Iterate
Instead of building out the entire course, I first designed and developed one module within the course as a prototype and conducted user testing. The user feedback was then applied when building out the rest of the course.
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